Privacy policy

Last updated: August 27, 2025


At DropGadget (operated by TerraCore Trading LLC, Dubai, UAE), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website (www.dropgadget.com), make purchases, or communicate with us.


By using our website and services (the “Services”), you agree to this Privacy Policy. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to personal information.

 

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Details: Name, billing/shipping address, phone number, email address.

  • Financial Information: Credit/debit card details, payment confirmations, and transaction records.

  • Account Information: Username, password, preferences, and account settings.

  • Transaction History: Items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information shared when contacting us (e.g., support emails or WhatsApp).

  • Device & Usage Data: IP address, browser/device type, network info, cookies, and interactions with the site.

 

2. Sources of Information

We collect personal information:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically when you browse our website (via cookies and analytics tools).

  • From service providers such as payment gateways (Stripe, PayPal) and couriers (Aramex, Cainiao, ePacket).

  • From third-party partners where permitted by law.

 

3. How We Use Your Information

We use your personal information to:

  • Provide Services: Process orders, payments, shipping, returns, and account management.

  • Customer Support: Respond to inquiries and resolve issues quickly.

  • Marketing (with consent): Send promotions, newsletters, or product updates.

  • Security & Fraud Prevention: Verify accounts, detect fraudulent activity, and protect customer data.

  • Legal Compliance: Fulfill obligations under UAE laws (including Federal Data Protection Law No. 45 of 2021), banking requirements, and AML/KYC rules.

 

4. Sharing of Information

We do not sell personal information. We may disclose it:

  • To Shopify (our platform provider) for hosting, payment security, and analytics.

  • To payment gateways (Stripe, PayPal) to process secure transactions.

  • To logistics providers (Aramex, Cainiao, ePacket) for delivery.

  • To regulatory authorities when required under UAE law (e.g., customs, consumer protection).

  • To trusted service providers (IT, analytics, fraud prevention) under strict confidentiality agreements.

 

5. Cookies & Tracking

Our website uses cookies to:

  • Enable shopping cart and checkout.

  • Improve user experience and site performance.

  • Remember preferences for future visits.

You may disable cookies in your browser, but this may affect site functionality.

 

6. Data Retention

  • We retain customer and transaction records for at least five (5) years in line with UAE AML/KYC laws and consumer protection regulations.

  • After this period, personal data is securely deleted or anonymized.

 

7. Data Security

We use industry-standard security measures (SSL encryption, secure payment processing, restricted access) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

 

8. Your Rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal data.

  • Request corrections or updates.

  • Request deletion (subject to legal obligations).

  • Opt out of marketing communications.

  • Withdraw consent where processing is based on consent.

Requests can be made via support@dropgadget.com.

 

9. International Transfers

Some of our service providers (e.g., Shopify, Stripe, PayPal) may process data outside the UAE. In such cases, we ensure that data transfers comply with applicable protection standards.

 

10. Children’s Data

Our Services are not directed to children, and we do not knowingly collect data from anyone under the legal age of majority in the UAE.

 

11. Updates to This Policy

We may update this Privacy Policy to reflect legal, operational, or business changes. Updates will be posted here with the “Last Updated” date.

 

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

  • Email: support@dropgadget.com

  • Phone/WhatsApp: +971 54 498 1977

  • Company: TerraCore Trading LLC

  • Address: Noora Tower, Apartment #2603, Al Habtoor City, Business Bay, Dubai, United Arab Emirates